Openings >> Patient Serv. Rep. - Cardiology/Pain Mgmt. Front Desk
Patient Serv. Rep. - Cardiology/Pain Mgmt. Front Desk
Summary
Title:Patient Serv. Rep. - Cardiology/Pain Mgmt. Front Desk
ID:1150
Department:Reception
Description
Role:  Patient Service Representative

Greets, instructs, directs and schedules patients and visitors.  Serves as a liaison between patient and
medical support staff.

Major Duties and Responsibilities:


     Screens calls, takes messages and provides information.  Answers questions regarding
     patient appointments. 
     Maintains appointment scheduling and follows office scheduling policies.
     Checks in patients, verifies and updates necessary information.
     Greets patients and visitors in a prompt, courteous and helpful manner.
     Performs related work as required.

Expectations:

1. Maintain a professional, friendly and helpful relationship with all patients and staff.
2. Verify and update patient information.
3. Keep team leaders and supervisor aware of any doctor preference changes in a timely manner.
4. Answer all telephone calls in an expedient manner.
5. Abide by all clinic rules and regulations.
6. Identify yourself when answering or transferring telephone calls.



Knowledge and Skills:

Experience: 
    At least six months of similar or related experience required.
Education:
    Equivalent to a high school education.

Interpersonal Skills:
    Courtesy, tact, and diplomacy are essential elements of the job.  Work involves personal
    contact with others inside and/or outside the organization, generally regarding routine matters
    for purposes of giving or obtaining information which may require some discussion.

Other Skills:
    Work may require sitting for long periods of time; also stooping, bending and stretching for
    files and supplies.  Requires manual dexterity sufficient to operate a computer keyboard.
    Vision must be correctable to 20/20 and hearing must be in the normal range for telephone
    contacts.  It is necessary to view and type on computer screens for long periods and to work in
    an environment which can be very stressful.


This Job Description is not a complete statement of all duties and responsibilities comprising this position.






 
This opening is closed and is no longer accepting applications
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