Patient Service Representative Call Center
|Title:||Patient Service Representative Call Center|
DescriptionRole: Patient Service Representative
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and
medical support staff.
Major Duties and Responsibilities:
Screens calls, takes messages and provides information. Answers questions regarding
Maintains appointment scheduling and follows office scheduling policies.
Checks in patients, verifies and updates necessary information.
Greets patients and visitors in a prompt, courteous and helpful manner.
Performs related work as required.
1. Maintain a professional, friendly and helpful relationship wtih all patients and staff.
2. Verify and update patient information.
3. Keep team leaders and supervisor aware of any doctor preference changes in a timely manner.
4. Answer all telephone calls in an expedient manner.
5. Abide by all clinic rules and regulations.
6. Identify yourself when answering or transferring telephone calls.
Knowledge and Skills:
Up to six months of similar or related experience.
Equivalent to a high school education.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal
contact with others inside and/or outside the organization, generally regarding routine matters
for purposes of giving or obtaining information which may require some discussion.
Work may require sitting for long periods of time; also stooping, bending and stretching for
files and supplies. Requires manual dexterity sufficient to operate a computer keyboard.
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone
contacts. It is necessary to view and type on computer screens for long periods and to work in
an environment which can be very stressful.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
This opening is closed and is no longer accepting applications